Terms & Conditions
The content on the shop.villa-annette.com pages is protected by copyright. Unauthorized use of any part of the Website shop.villa-annette.com, without the permission of the copyright owner, is considered copyright infringement and is subject to lawsuit. Documents, data and information published on the website shop.villa-annette.com may not be reproduced, distributed or in any way used for commercial purposes without the express consent of villa annette d.o.o (hereinafter: Company) or in any way that may cause damage to the association or any which third party. Documents, data and information published on this website may be used only for the individual needs of users in compliance with all copyrights and proprietary rights and the rights of third parties.
By using the content of this website, the user accepts (i) all risks arising from the use of this website and agrees (i) to use the content of this website solely for personal use and at his own risk. The company fully disclaims any responsibility (i) which may in any way arise from, or in any way relate to the use of this website, (i) for any actions of users using or abusing the content of this website, and for (i) any damage that may occur to the user or any third party in connection with the use or misuse of the content of this website.
These websites also contain documents, data, information as well as links to other Internet sites created by third parties which will, whenever possible, be marked as such.Company has no control over the said documents, data, information or other Internet sites at all and disclaims all liability, including but not limited to the accuracy, completeness and availability of content on Internet sites created by third parties.
Website shop.villa-annette.com use the so-called cookies in order to provide the user with a service free of charge with full functionality and the highest quality content. Cookies are a set of data generated by a web server and stored by a web browser on a user’s disk in the form of a small text file.
A session cookie is placed on the computer of a website user only during the duration of his visit to this website, thus enabling the user to use the website shop.villa-annette.com more efficiently and automatically expires when he closes his browser. In addition, shop.villa-annette.com websites track statistical traffic solely to obtain the necessary information about the attractiveness and performance of their sites in the marketplace, using a third-party service called Google Analytics. Detailed third-party information about this service, as well as the website user’s shop.villa-annette.com-related cookie management options, is available at: http://www.google.com/intl/en/analytics/privacyoverview.html.
The user of the website shop.villa-annette.com can always independently regulate the receipt of cookies through the settings of his web browser. The company excludes any liability for any loss of functionality and / or quality of the content of the website in all cases of choice of regulation of the receipt of cookies by the user.
The company undertakes to respect the anonymity and privacy of the users of this website. Company may collect personal data of the user, such as name, address, telephone number or e-mail address only if the user voluntarily provides the same to the company. The company will use the above data exclusively for the purpose of better insight and understanding of individual needs and requirements of users as well as developing the possibility of providing the highest quality of all services to the association to the satisfaction of users. Company undertakes not to make this information available to any third party without the express consent of the user.
Company reserves the right to change the content of this website and will not be responsible for any possible consequences resulting from such changes.
Who are we?
Our website is a shop.villa-annette.com. More information as soon as we deal can be found on the website.
Owner: VILLA ANNETTE D.O.O
Website Usage Notice
By using the website, you confirm that you are familiar with and agree to the terms below. If you do not agree with the terms, please leave the business pages – shop.villa-annette.com /. Company reserves the right to change the conditions on the shop.villa-annette.com website at any time, without prior notice.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can file a written complaint to the seller on . We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Ordinance on the Court of Honor at the Croatian Chamber of Commerce and the Ordinance of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulates that members of the councils of these courts Conciliation before conciliation centers is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of conciliation centers. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data have been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the shop.villa-annette.com notification to the e-mail address .
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the company undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data are stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
Point of sale information
Products and/or services
Villa Annette selection sells different types of olive oil.
Prices of all oils are clearly displayed on webpage in Croatian kuna currency. In case there are any shipping costs they will be indicated and its price will be displayed on the website in Croatian kuna currency
Terms of sale
Villa Annette enables you to pay with
Credit Cards – Villa Annette website allows you to pay with Maestro, MasterCard and Visa card.
Delivery is made within a few days (depending on the place / country of delivery).
Delivery is door to door to any address. In case of failed delivery, no special fee will be charged for the return of the shipment.
The delivery price is calculated automatically on the cart page, depending on the weight of the package and the country of delivery.
The goods are insured against loss in delivery. If the buyer does not receive the package, he must notify the seller so that he can take action to find or send a new shipment.
Dispatch of goods is done every working day at 10 am. If products are available, all orders placed by that time will be shipped the same day.
Orders placed after 10am will be shipped the next business day. Immediately after the shipment of the goods, we will inform you of the tracking code with which you can check the location of your shipment at any time.
According to article Članku 45. protection of consumers, buyer can make a complaint for the purchase. Complaints are considered legit if the terms for complaints are met based on the law of mandatory relations and law of consumer rights in Croatia. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint.
A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act.
The buyer is obliged to return the product to the seller within the agreed time to the agreed address.
The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
All complaints are received at the email address
Replacement and return of goods
According to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You may terminate the contract unilaterally to mention processing or at any time unequivocally state in which you express your will to terminate the contract. In the event of unilateral termination of the contract, we will proceed in accordance with the Consumer Safety Act or the Civil Obligations Act. We will refund the paid execution after the products are returned over for sale electronically. The return of the goods must be made by the buyer without delay, and no later than within 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he exercises his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via url or phone number br_mob to obtain information on the product return options and conditions.
According to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package must be sent by registered mail.
After we receive the completed form for unilateral termination of the contract, we will send you the delivery address and the return form to be printed and attached within the shipment.
Cancellation of order
The customer has the right to cancel the order made on the website https://vaselection.com/. In case of order cancellation, contact us at e-mail address . If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Observations and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller at https://vaselection.com/. We will respond to all your comments and objections as soon as possible.
Statement of limitation of liability
To achieve quality service, the owner of this website will make reasonable efforts to find accurate and current information on the https://vaselection.com/ website. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The https://vaselection.com/ website allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the https://vaselection.com/ website disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the url website. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the https://vaselection.com/ website is of an informative nature.
All payments can be accepted u Croatian Kuna. Amount your credit card is due is based on conversion of prices from Euro to kuna if yop choose to pay in euro. Every conversion is based on current Croatian National Bank list.
Paymeny is taken and converted to the local based on the current currency exchange rate.
As a result of this, there are small differences that might occure when compared to oroginal price highlighted on our website.
Security of Online Payments
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
You can find more information here: https://vaselection.com/en/privacy-policy-2/
Logos of accepted cards